For the last month, we’ve been working on transferring data from our old software system, Mindbody, to our new one, GymMaster.
Well, it’s finally done.
What does this mean for you?
Hopefully, not much. Beyond downloading a new app to book classes and having a smaller 24/7 key fob that gets you in the door, you shouldn’t notice much of a difference.
A new 24/7 access keycard
We’ve been handing these out over the last few weeks so we wouldn’t inconvenience you when the switch is made. If you do not have one, please contact us immediately so we can get you one. They are small orange key fobs that will fit on your keyring.
The good news is that we are no longer charging an upfront $10 24/7 access fee. You will get the key fob along with 24/7 access (depending on your age) for free when you purchase a membership. However, if you lose it, you will have to buy a new one for $10.
The even better news… The door reader will be able to be opened during non-staffed hours via your phone if you have our GymMaster app and an active membership. So, if you forget your key fob, no worries. Just use your phone to open the door.
New Sign-In Procedure
Our new software directly integrates with our door so now you don’t have to swipe your card at the door as well as at the front desk. You will just need to swipe the new key fob at the door, and you will be signed into the gym.
Please remember to always swipe at the door, even during staffed hours when the door is unlocked, because that is how you will sign into the gym. Even if your buddy unlocks the door with his key fob, please also swipe your key fob at the door too.
If you’d happen to forget to swipe it at the door, just swipe it at the front desk on the small black pad.
New App and Website Portal
We will also be using a new app and website portal that you’ll use to book classes, check on your membership status, update payment information, etc. It’s almost identical to Mindbody so the learning curve shouldn’t be too steep. As always, if you have any issues, please let us know, and we can help you.
In the Apple/Android store, please search GymMaster. It will be the GymMaster Member app, which will be blue with a white G.
To visit the website and log in, please click here and save this page. We will also have this linked at the top of our website.
As always, if you have questions or concerns, please let us know. We know change is annoying at first, but we honestly believe this new software will make life easier for both you and us. Thanks for being patient!
Forever fit. Forever young.
